1. Information We Collect
The information collected through our ride-request form and communications may include your name, email, phone number, pickup address and city, airport, travel dates and times, flight details, passenger and luggage counts, return-trip details, and any special notes you provide. Additionally, cookies or similar technologies may collect technical and usage data when you browse our website.
2. How We Use Your Information
We use your information strictly for the following purposes: reviewing and fulfilling ride requests, quoting and confirming fares, customer communication, general operations, ensuring safety, internal recordkeeping, fraud prevention, service improvement, analytics, and advertising attribution.
3. Disclosure of Information
We do not sell your personal data. We disclose your information only as needed to: drivers or transportation providers fulfilling your confirmed ride; third-party website hosting, CRM, communications, payment, analytics, and advertising providers assisting our operations; legal authorities when strictly required by law; and relevant parties in the event of a business transfer.
4. Tracking and Cookies
We utilize cookies to ensure our website functions correctly. Meta or other third-party advertising tracking applies only when explicitly enabled by applicable consent mechanisms.
5. Retention and Security
We retain your information only as long as reasonably needed to fulfill these stated purposes, comply with legal obligations, resolve disputes, and enforce our agreements. While we employ reasonable technical and operational safeguards to protect your personal information, we make no promise of absolute security.
6. Your Rights and Choices
Subject to legal exceptions, you have the right to request access to, correction of, or deletion of your personal information. You may also opt out of direct marketing communications and utilize applicable browser controls to manage cookies. Our services are not intended for, and we do not knowingly collect personal information from, children under the age of 13.
7. Updates and Contact
We may periodically update this Privacy Policy to reflect changes in our practices or applicable laws. Any future updates will be posted on this page with a revised effective date. If you have questions or wish to exercise your privacy rights, please direct your privacy requests to support@nueluxetravel.com.
8. SMS/Text Messaging and Mobile Information
NueLuxe Travel sends recurring automated SMS messages only after the customer gives affirmative opt-in consent; message frequency varies; message and data rates may apply; consent is not a condition of purchase; reply STOP to opt out, and reply HELP for help. Mobile information, mobile numbers, and SMS opt-in/consent data are not shared with third parties or affiliates for marketing or promotional purposes. They are used only for NueLuxe Travel ride-request and service communications and may be disclosed only to service providers necessary to deliver those messages or where required by law.